Delivery, Shipping & Pick-Up
1. How do I qualify for Free Same Day Delivery?
We offer 2 different types of free delivery (in our regular delivery area): Doorstep and White Glove. Free Doorstep Delivery is available Monday through Friday on in-stock merchandise. If you purchase a mattress over $699, your entire order qualifies for Free White Glove Delivery any day of the week (including Same Day). Enter your zip code in the box at the top of this page to see your delivery options. Orders qualifying for same day delivery can be delivered that evening.
2. Do you deliver to my area?
We have a wide delivery area across Michigan. We deliver to our regular delivery area 7 days a week, and other select areas on specific days of the week. Enter your zip code at the top of this page to see your delivery options.
3. What if I live outside your delivery area?
If you live outside the Gardner-White delivery area and you would like to order an item from our warehouse, it can be shipped by a 3rd party home delivery carrier (such as UPS or FedEx). The cost of the carrier shipping is determined by the weight and size of the items you purchase. Delivery is curbside only. Please contact us at email@example.com for more information.
4. Do you offer assembly?
Yes! We assemble all furniture that comes out of our warehouse as part of our White Glove delivery. Online exclusive items (marked as "Free Shipping") ship directly from the manufacturer and may need to be assembled.
5. What is Doorstep Delivery?
Doorstep Delivery is our contactless delivery option. Our delivery team won't bring your furniture inside like they do with our White Glove option, but they will deliver to your doorstep, garage, deck, driveway, or wherever on your property that works best for you. Please be aware that some assembly may be required. Doorstep Delivery is free on deliveries in our regular delivery area Monday through Friday.
6. What is White Glove Delivery?
White Glove Delivery places your order in the room of your house of your choosing. Your order will be fully assembled and all packaging materials will be removed. White Glove service begins at only $149.99 and is FREE with mattresses starting at $699.
7. Do you offer contactless delivery?
Yes! "Doorstep Delivery" is our contactless delivery option.
8. Can I select my delivery time?
While you can't select a specific time for delivery, we do offer two different delivery windows: daytime/afternoon and evening delivery. Our daytime deliveries begin at 8am and our evening deliveries (including Same Day) begin at 4pm and run through 11pm. Some areas outside our regular delivery area are limited to specific days of the week. Enter your zip code at the top of this page to see your delivery options. We also have a Track Your Truck tool to give your more specific information when your delivery will arrive on the day.
9. Do you offer evening delivery?
Yes! We offer evening delivery 7 days a week (excluding major holidays) in our regular delivery area. Our evening delivery routes start at 4pm and run through 11pm. You'll receive a 3-hour window of time to expect your truck. We also have a Track Your Truck tool to give your more specific information when your delivery will arrive on the day.
10. How should I prepare for delivery?
Here are some tips for a smooth delivery experience: Someone 18 or older must be present at the time of delivery, including Doorstep Delivery. For White Glove, have your room ready ahead of time since our delivery drivers cannot move existing furniture in your home. Also, move any fragile items from the path of delivery, including from the walls.
11. What should I expect the day of my delivery?
On the scheduled day of your delivery (or the night before in some cases), you will get a text and email with a three-hour window of when to expect drivers at your house. After that, you can use the Track Your Truck tool to see what stop you are in the lineup, what the expected time for arrival is, and where your truck is at the moment. If you are receiving White Glove Delivery, make sure you have a clear path to the room where your items are going, including removing pictures from the walls. You will also need to move any existing furniture as our drivers will not be able move it for you.
12. Can I track my delivery truck?
Yes! On the scheduled day of your delivery/service, you will get a text and email with a three-hour window of when to drivers expect at your house. If you are scheduled for daytime you will be contacted the night before or early in the morning with your timeframe. If you are scheduled for evening you will be contacted in the afternoon (between 3pm and 5pm) with your timeframe. After that happens you can then use the Track Your Truck tool. It will let you know what stop you are in the lineup, what the expected time for arrival is, and where your truck is at the moment. The information is updated in real time so you can check as many times as you need to plan your day accordingly and know exactly when to expect your delivery/service.
13. What if there is an issue with my delivery?
Please inspect your items before our drivers depart and if you find any defects or damage to your items you can reject the delivery and they can take the damaged pieces with them and we'll contact you to schedule a follow-up delivery of your replacement item. You also have 48 hours after delivery to report any problems and we will schedule a service technician to come out to your home to assess the issue and make any necessary repairs. Please contact us at firstname.lastname@example.org and we will be happy to assist you.
1. What is the difference between "shipping" and "delivery"?
At Gardner-White, we use the term "delivery" to refer to items we deliver with our own trucks out of our warehouse. "Shipping" refers to items sent by a third-party company, such as UPS or FedEx, and generally refers to our Online Exclusive items that ship directly to your home from the manufacturer.
2. What are the shipping times for Online Exclusives/Free Shipping items?
These items normally ship within 7-10 business days and cannot be cancelled after the order is placed. Oversized items ship via a freight carrier and may take longer (14-21 business days). A tracking number will be provided to you as soon as it is available (this often takes 5-7 days).
3. What if I need to return a "Free Shipping" item?
If your order arrives to you damaged or defective, please notify us at email@example.com within 24 hours or we will not be able to replace any damaged merchandise. If you wish to return your item for any reason other than damage or defect, you have 7 days to contact us to schedule a return. The item must be in new condition and you will incur a 25% restocking fee. You are also responsible for the shipping costs.
1. What if I want to pick up my furniture myself?
Not a problem! Free customer pick-up is available at our Auburn Hills warehouse starting when the store opens and ending 1 hour prior to the store closing daily (check the store hours here). Please bring a vehicle that has adequate space to transport your furniture. We are not responsible for unsafe loads. Items picked up from our warehouse may require assembly and may still be in their original factory packaging.