Questions You Should Ask When Furniture Shopping

Some people think furniture shopping is a pain and groan at the thought of going into the store. But it doesn’t have to be! If you know the questions to ask, you can be in and out in no time and have a great experience! We asked our customers what they wish they would’ve known and came up with a list of questions you should ask when shopping for furniture!

How soon can I have it delivered and what is the delivery fee?

At Gardner-White we offer Same Day Delivery every day of the week – even Sunday! If you order by 2:00pm in-store or 1:00pm online, you can have your new furniture in your home that same night!

We offer a wide range of delivery times to work with your schedule! Daytime deliveries begin at 8:00 AM and continue throughout the day. Evening delivery times are between 4:00 PM and 11:00 PM Monday through Friday and 1:00 PM and 11:00 PM on Saturday and Sunday.

The delivery fee is $99.99 and that gives you access to our Premier Delivery Club! You get :
– Unlimited delivery for one year from your purchase date
– Same day delivery
– Professionally trained delivery team
– In-home set-up, clean-up and haul away
– Delivery time notification
– Personal follow-up and Gardner-White Customer Satisfaction Guarantee

If you purchase a mattress $699 or more, you get FREE Same Day Delivery, including free removal of your old mattress set!

Do I need to wait all day for my delivery?

Nope! Our customer service team will give you a call in the morning to confirm your delivery and give you a 3-hour window. After that, you can track your delivery truck step by step using our delivery tracker! That way you can see if they’re running late or plan your day around when they expect to be at your home!

Can you remove my old furniture?

Gardner-White has partnered with the Salvation Army to offer pick-up service of your used furniture in advance of your Gardner-White delivery. When you place your order, you can elect to have a separate pick-up of your used furniture. The Salvation Army sells your used furniture, with proceedings supporting their local operations and benefiting our entire community. Please consult with your sales associate about this option at the time of sale.

Do I have to pay for it all today?

Absolutely not! In fact, we have financing options for NO DOWN PAYMENT! This even includes the delivery free. You can walk away with new furniture without paying a dime at the time of purchase. Plus, you can get NO INTEREST for up to 60 months with payments as low as $10 a month!

The power of Gardner-White means the vast majority of Metro-Detroiters qualify for at least one of our three great credit options. Get pre-approved online and save time. Or click here to have a Gardner-White Financial Specialist contact you by phone within 24 hours. Your application can then be processed on the spot.

Do I have to put my furniture together?

Nope! When you get delivery from us, our delivery drivers will set up everything for you!

Here is what our delivery team will do during your scheduled delivery:

  • Place your furniture in the location you select.
  • Set up tables.
  • Install handles.
  • Put shelves in entertainment centers and china cabinets.
  • Unwrap living room sets.
  • Remove boxes and packing materials.

What is the difference between top grain leather and bonded leather?

Good question.

Top grain leather is genuine leather made of the top or outermost layer of cowhide. Furniture made with top grain leather are usually covered with this type of leather every where you touch, with bonded leather on the sides and back.

Bonded leather is constructed by applying leather components to fabric (polyester, nylon or cotton) and then protected with a polyurethane top coat.

Love leather? Check this out. You’ll thank us later.

Why are your pillows displayed like that?

Yes. We karate chop our pillows. We only do this on our feather pillows to show they’re down feather pillows. It’s the easiest way to show they’re different than normal pillows and it’s fun to do.


I love this style, but need a different color. Is that possible?

YES! We have HUNDREDS of fabric options for you to choose from that we can special order. Stop into one of our stores to see all of your choices! We can’t special order every piece of furniture in our store, but here are the ones we can! Customization is absolutely FREE and will take 8-10 weeks.

Do you have any guarantees?

You better believe it!

Rest easy with Gardner-White’s Best Sleep Guarantee — we guarantee you will enjoy sleeping on your new mattress. Getting a great night’s sleep is important for your good health and overall quality of life. A comfortable mattress with proper support makes the proper rest a lot easier. It’s our job to make sure you love your new mattress. With our Best Sleep Guarantee you can buy with confidence. Because research shows it takes several weeks for your body to adjust to a new mattress, you must sleep on your new mattress for a minimum of 60 days. If you are not satisfied with your mattress within 180 days of your original purchase we will be happy to assist you with a one-time reselection.

If within 30 days of your purchase of a mattress set from Gardner-White you find the exact same merchandise (brand and model with the identical terms – i.e. financing, sales tax, electronics and delivery) currently advertised by any local stocking dealer we will cheerfully refund the difference plus 10% or it is FREE! If Gardner-White offers the same product at a lower price within 30 days we will refund the difference.

 When you purchase our protection plan, we will repair or replace your items for the life of the plan. We will also supply you with a care kit that includes an endless supply of leather and vinyl protector, wood polish, and upholstery stain remover for the length of the plan that you can use to keep your investment looking its best for years to come.  When you invest in a Gardner-White Furniture Protection Plan and don’t use it, you won’t lose it! If you don’t make a claim over the duration of your plan, you’ll redeem the value of the original protection plan through a Gardner-White gift certificate.

Why should I buy from you?

Great question! You want to know you’re getting the best deal and that you’ll be taken care of.

We give you all the extras!
• Free flat foundation with a mattress purchase
• Free same day delivery with mattress purchases $699+
• Free LED-TV or Mastercard® GiftCard or $$$ in Additional Furniture

We have bedding, furniture and finance experts that are specifically trained to help you find the perfect piece of furniture for you and your home and get you the best deal!

We have the best selection! Save time by finding what you need all in one place. No one carries more models of premium brand name mattresses all in-stock and ready for free same day delivery. We also carry a wide variety of price ranges on our furniture, so there is something for every budget with a mix of leather and fabric, reclining and stationary.

Over everything else, we’re a local family-owned company that wants to help other local Metro-Detroiters. We want to give you the best deals, the best experience with all the best extras. If you have a problem, we want to hear about it. If you’re excited about your purchase, we want to hear about it.

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